Policies
Remaining balance must be paid to being editing / Receive Footage . Your Photos and or Videos will be available for viewing Via Google Drive Folder that we will send you . You will have 30days to download some or all of your content . After the 30th day that folder will be deleted.
If remaining payment isn’t paid after the first 7-14 days We work out a payment plan or give a certain time period to pay it off . If the balance isn’t paid your project will only be used for content purposes for us and the remaining footage/ pictures will be disposed of.
Refunds
Once content is sent out and you’re unsatisfied , we are obligated to re-edit . If the Re-edits aren’t pleasing a refund of up to 0-10 % can be given . Depending on how much Content .
Deposit policy
Deposit must be sent to hold your date(s)
Deposit are non refundable.
Deposit are due as soon as possible. Date is set to pending . If your deposit isn’t secured other customers may reserve your Date.
If no one reserves your day and the deposit is late ( 2-3 days before your session) you’ll be charged a late fee up to $50-75 . If there is no deposit made before your requested shoot . We will cancel your shoot.
Reschedule
If rescheduling is needed ,a rescheduling fee will be added depending on how early or late the notice
- Early notice $35
- Late notice $75
Pushing back time ( running late )
- If you are running late we will not add additional time for you . You will have to purchase more time ( if more time is available )
- To avoid having to purchase more time we will need a 24 to 48 hour notice so we may adjustments your session time .
Late policies
- If your remaining balance is 2 weeks late your footage or pictures will be deleted . ( Are you can pay for the raw materials and have someone else edit them . )
- If deposit is late ( 2-3 days before your event ) you’ll be charged a late fee up to $50-75 .
- If there is no deposit made before your requested shoot . We will cancel your shoot.
If any Extra hours are needed on site you’ll be sent a separate invoice for these hours. Invoice payment will need to be submitted before receiving content .
Re edit Policy
Only 1 re edit is given to each customer.
You’ll have 24 hours after receiving the project to request re edit .
Once the 24 hours is up . We will have being to charge $25 ( half of our original fee ) an hour for editing.
We encourage everyone to have clear ideas of their projects and always communicate your vision with the team . To avoid re editing . We are always l listening and will do anything we can to make your vision come to life . We want it to be perfect the very first time .
Ad Usage
We use our previous clients projects for ads and content . You can opt out by informing us. If client doesn’t inform us before submitting deposit we can / will use your project for content .
By Submitting your deposit you are agreeing to these policies and that you fully understand them.